How do you capture positive feedback?
I don’t mean survey results or signups. I mean unsolicited emails, out-of-nowhere phone calls, and face-to-face comments that say: good job. Thank you. I liked that.
It feels important to capture that stuff and save it for future use, because God knows we’re going to need it. So I have an email folder called “Keepers” into which go notes like this. I go months without thinking about it, but on particularly rough days I open it up and read some of what’s in there. It helps.
Negative feedback saves itself. We need a storage strategy for the positive.