I emailed Seth Godin yesterday and he replied within the hour with a direct answer to my query and a couple of links for follow up.
Short. But no so short that he hadn’t paid attention to what I asked him. Clear: “not only this–also that.” Practical but not without heft.
There’s no reason we can’t all engage people with the same level of class and attention. It costs only minutes, and who could argue it doesn’t make us better too?